Privacy policy
Privacy Policy
Effective Date: October 29, 2025
Introduction
Welcome to Zeloverse, a brand owned and operated by Zelo (referred to as “we,” “our,” “us,” or “Zelo”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from zeloverse.zeloindia.com (the “Site”).
By using and accessing our Services, you agree to this Privacy Policy.
If you do not agree, please do not use our Site or Services.
Basic Information
Business Trade Name: Zelo
Legal Business Name: Accuvision Enterprises LLP
Email: support@zeloindia.com
Phone: +91 9354052878
Website: zeloindia.com
Personal Information We Collect
We collect the following categories of data:
- Contact details: name, phone number, email, billing and shipping address.
- Order and payment information: items ordered, transaction IDs, payment confirmations, and billing data.
- Account details: username, passwords (encrypted), and preferences.
- Usage information: device type, browser, IP address, and site activity.
- Communications: any messages or attachments sent to our support team.
You may choose not to provide certain data, but some features (like checkout or order tracking) may not function without it.
How We Collect Data
We collect information in the following ways:
- Direct Interactions: When you place an order, create an account, subscribe to our newsletter, or contact us directly.
- Automated Technologies: Through cookies, pixels, and similar tracking tools that collect data about how you interact with our website.
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Advertising and Analytics Tools:
- Meta Pixel (Facebook & Instagram)
- Google Ads Pixel
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Snapchat Pixel
These tools help us measure ad performance, show you relevant ads, and analyze website traffic.
- Shopify and Integrated Apps: Our website runs on Shopify, which may collect certain technical and behavioral data through integrated apps such as Shopify Email, analytics tools, and communication plugins.
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Third-Party Services: Including our partners PayU (payment gateway), Breeze (checkout platform), and ShipPrime (shipping aggregator).
- How We Use Your Information
- Order Fulfillment: to process payments via PayU, confirm your order, and arrange shipping through ShipPrime.
- Customer Support: to respond to queries or resolve issues.
- Marketing & Advertising: to personalize recommendations and show ads through Meta Pixel and similar technologies.
- Security & Fraud Prevention: to detect and prevent fraud or unauthorized activity.
- Compliance: to meet legal obligations or resolve disputes.
- Advertising and Remarketing: To deliver personalized ads through Google Ads, Meta (Facebook/Instagram), and Snapchat based on your browsing activity and previous interactions with our website.
- Sharing of Information
- We share limited data with:
- Service providers for payments, shipping, and analytics (Shopify, PayU, Breeze, ShipPrime).
- Marketing partners (Meta/Facebook/Instagram) for advertising purposes.
- Suppliers and manufacturers responsible for product sourcing or packaging.
- Authorities when required by law.
- Advertising Partners: We work with Meta Platforms, Google Ads, and Snapchat Ads to run marketing campaigns and measure ad performance. These platforms use cookies and pixels to collect non-identifiable data for remarketing and analytics purposes.
- We do not sell or rent personal information.
- Cookies and Tracking
- We use cookies and pixels to improve user experience, remember cart items, and measure ad performance.
You can adjust browser settings to block cookies, though some features may stop working. - We use cookies, pixels, and similar tracking technologies (including Meta Pixel, Google Ads Pixel, and Snapchat Pixel) to personalize content, improve advertising relevance, and understand user behavior.
- You can manage or opt out of interest-based ads by adjusting your ad preferences on Google, Meta, and Snapchat platforms. You may also disable cookies in your browser settings, though some features of our website may not function properly as a result.
- Data Retention and Security
- We retain data only as long as necessary to fulfill the purposes stated above.
We use encryption, access controls, and secure hosting to safeguard your information.
However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.
- Your Rights
- Depending on local laws, you may have the right to:
- Access or request deletion of your personal data.
- Correct inaccurate information.
- Withdraw consent for marketing communications.
- To exercise these rights, email support@zeloindia.com.
- Children’s Data
- Our Site is not intended for children, and we do not knowingly collect personal data from individuals under 18 years of age.
- Shopify and Third-Party Data Processing
- Our online store is hosted on Shopify, which securely processes your data to enable orders, analytics, and customer communication.
Shopify may collect limited personal data through integrated apps such as Shopify Email and analytics tools for operational and marketing purposes.
Shopify may process this information internationally in accordance with its Privacy Policy. - We also use verified partners including:
- Breeze for checkout and order flow,
- PayU for payment processing, and
- ShipPrime for shipping and fulfillment.
- International Transfers
- Information may be transferred and stored outside India, including in data centers managed by Shopify or PayU, subject to applicable data-protection laws.
- Updates to This Privacy Policy
- We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.”
Your continued use of our Site after updates constitutes acceptance of the revised terms.
- Contact Us
- If you have any questions or complaints about this Privacy Policy or our data practices, please contact us:
📧 support@zeloindia.com
📞 +91 9354052878