Terms of service

TERMS OF SERVICE – ZELO

OVERVIEW

This website is operated by Zeloverse, a brand owned and managed by Zelo. Throughout the site, the terms “we”, “us”, and “our” refer to Zelo. Zelo offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version at any time on this page.
We reserve the right to update or modify any part of these Terms at any time, and continued use of the website constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your region of residence or have provided consent for your dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over networks.
Credit card and payment data are securely encrypted through our payment partner PayU.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate or outdated.
The materials provided are for general information only and may be changed without notice.
You agree to monitor changes to the website regularly.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices and availability may change without prior notice.
We reserve the right to discontinue any service or product at any time.
We are not liable for any price change, modification, suspension, or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online. These products may have limited quantities and are eligible for replacement only under our Replacement Policy.

We strive for accurate product representation; however, colors and visuals may vary depending on device screens.

Fulfillment, Payments & Checkout

  • Our products are sourced from private suppliers and manufacturers.
  • Order fulfillment and logistics are handled by ShipPrime, our delivery partner.
  • Checkout services are provided by Breeze, a third-party secure checkout solution.
  • Online payments are securely processed through our payment gateway partner PayU.

While we ensure the highest possible quality and reliability, Zelo does not assume liability for issues related to third-party payment, shipping, or fulfillment systems.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. You agree to provide complete and accurate account and billing details to process your purchases.
Please review our Replacement Policy for more details.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools we do not control. These tools are provided “as is” and “as available,” and use of them is at your own discretion.

SECTION 8 - THIRD-PARTY LINKS

Some services or content available through our website may include materials from third parties.
We are not responsible for examining or evaluating third-party content and disclaim any liability for their products or services.

For logistics, shipping, or product-related concerns, please contact the relevant third-party partner, ShipPrime, or the supplier handling your order.

SECTION 9 - USER COMMENTS AND FEEDBACK

By submitting suggestions or feedback, you grant us permission to use them without compensation.
We are under no obligation to maintain submissions in confidence or respond to them.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct any inaccuracies or update information at any time without prior notice, even after an order has been placed.

SECTION 12 - PROHIBITED USES

You are prohibited from using this site or its content for illegal, abusive, or harmful purposes.
We may terminate your access if you violate these Terms.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

All products and services are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted, error-free, or secure use of our site or services.
Zelo shall not be liable for any damages, whether direct or consequential, arising from your use of our website or products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Zelo, its owners, affiliates, and partners from any claim resulting from your breach of these Terms or violation of applicable laws.

SECTION 15 - SEVERABILITY

If any part of these Terms is deemed unenforceable, the remaining provisions shall continue in full effect.

SECTION 16 - TERMINATION

These Terms remain effective until terminated by either party. We may suspend your access at any time for breach of these Terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms, along with all policies on this site, constitute the complete agreement between you and Zelo.

SECTION 18 - GOVERNING LAW

These Terms and related transactions shall be governed by and construed in accordance with the laws of India.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to modify or update these Terms without prior notice.

SECTION 20 - CONTACT INFORMATION

📧 support@zeloindia.com
📞 +91 9354052878

Business Trade Name: Zelo
Brand: Zeloverse
Legal Business Name: Accuvision Enterprises LLP
Address: 5th Floor, Office No. E-14C, Block E, Sector-8, Noida, Gautam Buddha Nagar, UP

DISCLAIMER

Our products are sourced from private suppliers and manufacturers.
Order fulfillment and logistics are managed by ShipPrime, checkout is handled through Breeze, and online payments are securely processed via PayU.

While we strive for timely delivery and high-quality products, Zelo is not responsible for delays, damages, or service issues arising from third-party providers.